Refund policy

Returns & Refunds

At BeautyWHAT?, we want you to be happy with your purchase. Because our products are beauty and skincare items, we do not accept returns or provide refunds for change-of-mind purchases, including simply deciding you no longer want the product, ordering incorrectly, or changing your mind after purchase.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, defective, or you receive an incorrect product, please contact us as soon as possible at support@beautywhat.com with your order number and clear photos or videos showing the issue.

We will assess the issue and, where required under applicable consumer law, provide an appropriate remedy such as a repair, replacement or refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We do not provide refunds or exchanges where you have simply changed your mind, found the product cheaper elsewhere, or decided you no longer want or need the product, unless otherwise required by applicable law.

Contact

For any issue with your order, please contact:

BeautyWHAT?
Email: support@Beautywhat.com

Please include your order number and a description of the issue so we can assist you.